Hi Debra, I'm so sorry to hear that! Did you contact Grav Labs through the email address firstname.lastname@example.org ? Please let us know if you still don't hear a response through this email address. You can also call them via 800-420-4728. I hope this helps!
Latest Reviews on Smoke Cartel Products
Like the bong, can’t find spare bowls!
If I knew getting a spare downstem was going to be an issue, I would have reconsidered my purchase! Wrote to Gravitron, no response. Bummer!!
Quality product outstanding price
Nice weight and very comfortable to hold. The draw is smooth and the glass doesn't get too hot.
Very well made. I got the amber color. The bowl is huge and one will last me all day. The ash catcher is a nice feature. Fits nice in the hand. Can’t go wrong.
do exactly what they need to do!!
these are the only smell proof bags i will ever buy!! they keep every smell inside the bag. cant even smell my green when i press my nose on the seal!
I kind of feel mixed up about this grinder. It looks great and is well built with easily moveable parts. I like that the bottom piece for kief collection is contoured for easier scraping with the small plastic tool that is included. I already know that I'm totally going to lose this tool someday. Indented on the underside of the top piece is a pattern that basically a mirrored design of the "grooves". The pattern's depth is very shallow. I estimate its only about 1/10 of an inch deep. The "teeth" of the grinder are the outer edges of the design. I wish I could post a picture to show what I'm trying to describe. (hint hint, webmaster.) It seems that form was chosen over function here, as I find that its really only efficient if the nugs are broken down into small budlets before being put into the grinder. Grinding a large nug is possible but only if you apply considerable pressure to crush it while grinding. This grinder was designed for quick grinding, as the groove openings are larger than the normal holes of other grinders. Personally, I prefer to have finely grounded bud if I'm using a grinder. Using this one seems to leave some large chunks. I highly doubt the contoured kief collector part will be put to much use, as I've only seen kief buildup when grinding buds into fine dust. I suppose if I tried grinding the buds a second time through, I may have more favorable results but doing so seems very impractible. Perhaps I'm just spoiled. Still, it can be used as a great conversation starter. Girls in particular seem to react with excitement when they hold it but I'm pretty sure it's just the "Groove" on the cover that causes their lower humidity levels to rise. You know what I mean...
Hey Aaron, thank you so much for this in-depth review of this grinder. We appreciate your feedback!
Was a bit tough to get it because the holes protrude a tiny bit but if I get at the right angle it will go in fine.
Awesome little hitter
I have 4 of these, recommend cleaning after each load for maximum efficiency. Just wish I could get replacement rubber tips.
One Of The Best Grinders. Period.
This Kraken 2.5" Diamond Ridge Grinder is very easy to grip, it cuts without problem, especially for those with arthritis, because of the sharp teeth. It looks beautiful, like a cut gemstone, which beats any other grinder on the market for looks and style. It's also an incredible value. This could be sold for $100 and I bet it would still sell! The box states that this grinder is 7075 aircraft aluminum, which is a very high quality material. The build quality the the piece I received is 4 stars because of a few spots where there are slight defects. There's what looks like porosity in the aluminum on the inner edge of the kief catcher. A jagged CNC cut where the lid meets the o-ring. Also a drop of epoxy coming out where the screen was installed. None of the slight issues alter the incredible performance, value, and the ease of use that this grinder provides. It's a highly recommended purchase.
Thank you so much for this in depth and awesome review, Joseph! Enjoy :)
Best I've ever had
This piece is gnarly. Its cereal the best one I've ever owned out of 5 or 6, most being UPC too. The glass is super thick the beaker bottom is wide and stable and having one perc is plenty, any more it's too hard to draw and/or too hard to clean. Only bad thing is upc stuff is always out of stock everywhere.
Grav labs sherlock
Great piece cool color not a pocket pipe but not what I was lookin for anyway came with a free gift sweet little one hitter great price great brand thank you much
Battery was defective
Smoke cartel as always had my product to me beyond fast I was so pleased till the pen needed charged and didn’t ever function again after reaching out to puff co directly it was lengthy process but they are replacing the battery and charger only hoping we don’t have any other issues with this product
Hey Victoria, I'm so sorry to hear your pen stopped functioning, but I'm glad that the manufacturer is fixing this issue for you! If you ever need our assistance, we're here 24/7 to help :)
I'm just getting into concentrates and was looking for a way to stretch my money. I took a chance on the silver concentrates box, and I'm real glad I did. It's an awesome value, and I had everything I needed to start dabbing. I received a mini rig (including a quartz banger, bowl, and titanium nail), a dab tool, mini silicone mat, 2 peice carb cap, butane torch, grenade honey funnel & station, and a timer! Value exceeded what I spent, very happy! Thanks!
A New Favorite Bong
The Smoking Experience is 5-star. The hits are as big or small as the user wants and never produces overly thick, harsh smoke. Taking little hits is easy too. Extremely easy to clean. I purchased for the simple and efficient design featuring a single honeycomb percolator packed in a medium sized body, for a great price! The Shopping Experience was 4-star because of a few scratches that I noticed when unboxing. It wasn't enough to return, but even minor handling damage still shouldn't happen. It also arrived a bit later than expected. It also shipped directly from Grav. No fault on Smoke Cartel because they never handled the item. I am overall extremely happy with this purchase and it's a new favorite! This doesn't deter me from shopping Grav products on Smoke Cartel in the future. Great value on Grav products, winning Smoke Cartel Customer Service, and Free Shipping! The Points Program is incredible too!
Hey Joseph! Thank you for such a wonderful review! If your order ever arrives in an anything less than perfect condition, please don't ever hesitate to let us know and we'll replace it for you right away. So glad to hear you give this piece 5 stars, enjoy!
Excellent Grav Dab Rig!
This water pipe hits wonderfully. Beautiful artistic design paired with a compact body makes this a satisfying dabbing experience. It's the perfect size for me too. The filtration via percolation is minimal, which is desired for concentrates. The Orbis Sphera is another winner from Grav! A+ Customer Service from Smoke Cartel!
Hits Like A Water Filtered Spoon
Hits very smooth, but not enough to force a cough like the dry, hot, and soot filled smoke from a spoon or a joint. Great for anyone who has trouble taking hits from a small bong, but still wants water filtration without large hits. The base is a perfect addition to the piece for stability/durability and was the deciding factor when comparing this Grav Upright Bubbler vs all other bubblers.
The function of the banger is fantastic. The small cup makes the whole setup much easier to cleanup. The flavor is enhanced and with a carb cap, concentrates burn much more efficiently and helps vaporize all of the oil, while putting out bigger, more consistent hits. I had an issue with chipped edges on the first one, but Smoke Cartel Customer Service is top notch and they solved the problem seemlessly!
Thanks so much for this awesome review, Joseph! Enjoy :)
Functional And Cost Effective
I had an issue regarding some warping in the glass and the lack of seal it created, but Smoke Cartel Customer Service made it right! They aren't perfectly spherical pieces, but they'll get the job done. If not, don't hesitate to contact a Smoke Cartel Representative.
I opened my box yesterday and was pretty pleased with the assortment of items I received. Next time ill def get a higher priced box, but I liked my assortment.
Awesome to hear, Connor! Enjoy :)
Great for a one hitter or packing with 2 grams and pass it with friends. Best part is you get 2 for like $10. So I gave one to my bro. My new goto piece. I LOVE THIS.
The Little Rig that keeps on chuggin'
I am new to smoke cartel and I was both impressed by their large selection, they use borosilicate on most of their pipes and their rigs. I have not tried to smoke any flower as I am a daily dabber but nothing tastes as good as GOOD Flower...gonna give it a try. As for dabbing....this pipe delivers on hell of a hit but it is smoooth. I have deliberately tried to pull water just to satisfy myself. I pulled on this bad dad HARD & HARDER....I could not even come close. Not so much as a drop. I have read many reviews that say that maintenance is a pain...I totally disagree. The Klien Sprocket has been No Problem for me; crystal clear every time! I clean my rigs with 91% isopropyl alcohol, kosher salt and 3-5 minutes of shaking and it is.clean as brand new. I reccoment the black accents. Doesn't make the rig hit any harder but it looks cool as hell and only $10 bucks more. You can even buy your rig via Sezzle and pay it over time. DOPE! Makes buying that kick ass borosilicate rig or bong is easier than shelling out a Franklin & Grant. Even better it is shipped directly to you....no burning gas or using your time to get your new rig. Just grab the mail and Medicate!!
Very nice piece! When I opened the box I knew I was pleased. It was a tough decision between strain decals. (Maui Wowie and Grandaddy Purple are both excellent) Great quality and easy to clean. Haven’t used a bong in a while so the first hit knocked me on my butt. Lol. Nice and smooth. Very happy!
I haven’t been able to use it since it was broken when it arrived and I have not received a replacement yet! Despite having
Bought the wrong item
Well I was looking for a dry herb bowl ended up buying the wrong item so delivery was fast no issues . I’ll make the right purchase next time
Hey Neal, I'm sorry to hear you purchased the wrong item! We accept returns on all unused items and we'd be happy to exchange this for you :)
I Love This Bubbler!
I was initially skeptical about the Purr2Go. I'm not a fan of acrylic smokeware. However, the fact that this bubbler breaks down into 4 pieces makes it SO EASY TO CLEAN!!! I'll never go back to a one-piece bubbler. I've also knocked it over enough times to appreciate how relatively spill-proof the design is, too.
First Dab Rig!
Wow!! You always remember your first! Thanks Smoke Cartel for making my first experience a a epic one!
Best on the go wax 'Dab' pen.
Never leave home without it is my moto. I am so in love with the device. Mine has been through hell and back. Wish I could replace for a new one. It rocks. It gets the job done. Also some hits are better than a rig's. Love Love this Product. I want to give it 10 stars. Perfect rating from me.
Was delivered fast and in one piece and looks beyond cool, would be cool gift for really anyone who smokes
The Box IRIE
One very Nice Chllum Green Yellow Red . All the other Goodies are IRIE ROOTS .ONE LOVE for Box worth the $ .ROOTS NATTY NYAHBINGI AFRICAN ✊🇪🇹
Charon Unique Bong
My first time using this I wasn't too excited, the propeller perc just wasn't functioning the way I thought and wanted it to. That was until I found the correct water level. FOR ALL BUYERS my recommended water level for this pipe is about 1 and a half inches. A good way to measure this is making sure there is a water bubble in-between where the chamber and downstem connect with water. The perc is a little loud but I got used to it, rings at the top make it easier to hold and this bong stays in place when set down firmly. This is a great piece for the price.
Works well. Workmanship is disappointing. Appears to have been assembled by a novice or a sloppy worker. Sharp edges on mouth, and overheated joints.
It's smaller then I expected
It works good
Hey Jesse! Great to hear this piece is working well for you. Enjoy :)
At first I thought what is this tiny thing but its actually the best one ive ever owned. I love it
This is my first on this kind, it seemed simple enough but i seem to be having a really hard time with. Its like just wasting the stuff inside. At the 2 lower levels I get no vapor at all and when i go up to the highest it shuts off before its actually green and it smells burnt. Idk if this is normal but it doesnt seem worth the stars. I didnt think it would be so hard to figure out
Hey Megan, thanks so much for your review. I'm sorry to hear you're having a hard time with this vaporizer, you can always reach out to us with any issues you may have at email@example.com and we would be happy to help.
I love this pipe and am very impressed with the service from Smoke Cartel. The pipe is so clever in the way it's built (including a poker, silicone doesn't get hot, doesn't break, the bowl is removable and the pieces washable). It flows very well and I'm very happy with it. I ordered an out of stock color and Smoke Cartel handled the e-mail to update my choice very efficiently. I received texts on the progress of my order and it arrived right on time. GREAT retailer. THANKS
The main problem is you can’t take huge rips without it touching your lips a quarter of the way through. Gets the job done and going halves on bowls is the best way to enjoy this piece.
Thanks for your feedback DC, we hope you're enjoying :)
New for me so far so go just hope I’m doing it right?
Hey Patricia! If you have any doubts about how you're using the piece, feel free to get in touch and we'd be happy to help :)
Hits so much smoother and fills the chambers twice as much compared to a regular slitted downstem
If u have somethingas big or bigger than a 16in beaker i would recommend buying two packs but this stuff works unbelievably fast and broke up almost all the gunk in 2 of my larger pieces
It does what it's supposed to do.
Nothing else to say really. It wasn't broken when I got it, and it works as advertised.
So well made. It came with a 3.5” downstem. 14mm so it gives you options to add an ash catcher. Of course you don’t want to make it to heavy in front because the body is silicone. Even though it looks like a beaker. It’s really a straight tube. The beaker design base was actually more constructed for storage. Smoke great
Very nice piece of glass
I'm using this piece with an XL-size, 25 mm diameter, thick-bottomed quartz banger, 3 quartz terp pearls, and a vortex carb cap. The flavour intensity and vaporization speed are great (once you get your preferred temperature and/or heating/cooling times figured out). When everything is dialed in, the mouthpiece produces a warm jet of thick, tasty vapor...yum! If you're want a fancy-looking banger-hanger, this is a great choice (but you're paying a hefty premium for those looks). Construction is excellent (but not perfect). Mine has a slight alignment issue in that the joint and mouthpiece are not on the same plane, so it looks weird from some angles, but you have to look for it. Other than that though, it's sturdy and well built. Functionality is excellent (but not perfect). It's designed for a very low water line, but maybe a bit too low? Even with the fancy mouthpiece, you have to be careful not to put more water than is required to cover the holes in the downstem or you'll suck in some splashes. But, once you get the water level correct, it works great and maintains good flavour intensity (doesn't have a lot of excess air to dilute the vapor). The quartz banger that comes with it is mediocre -- it's not terrible, it's just not the more common XL size/shape for use with bubble or "air-spinning" carb caps. Worth keeping as a spare though.
It’s a great piece to take on hikes or picnics. Hits better than a bubbler of this size should.
My only complaint about the product is that it needs continuous cleaning. The bowl feeding directly into the bubble will brown out the area very quickly. Otherwise, fantastic pipe.
Overall its poppin
I've had this for I'd say over 2 years and its done very well I've even let friends & family borrow it! Downsides real quick I'd say would be the scooby snacks that are too big to get out- yeah those suckers will never come out if you don't make sure your product is ground enough in the first place. I'm a frequent smoker and don't mind the cleaning but I did have to clean it quite a bit after a good session or two because there is little water required. Besides that it hits fat don't let its size fool you! and you can bring it pretty much everywhere. I was also impressed by the bowl size great for sharing bowl and the hole in the bowl can double as a joint bubbler- you just have to pop it off to ash it every now and then. Overall it's a great piece to have!
Hey Eve! Thanks so much for your honest review, we're glad to hear you love this piece overall!